Experts Managing Accounts Receivable Follow-Up and Improving Your Cash Flow
Every claim waiting in your outdated report after 30, 60, or 90 days is money you’ve already earned from your practice that just hasn’t been collected, and the longer you wait, the slimmer the chances of collecting it become. There will always be a few occasions when payers contact a provider to make a payment without pressure, and your office employees who are busy dealing with patients and regular billing processes won’t have the time needed to process every aging account.
Cueclaim offers professional accounts receivable follow-up services for doctors, hospitals, private practices, specialty centers, and ambulatory facilities in the United States. Our professionals will process your aging claims by contacting the payers and making sure that all outstanding balances are collected rather than lost.
- Accounts Receivable Services
Accounts Receivable Services That Recover Aging Revenue
Every claim waiting in your outdated report after 30, 60, or 90 days is money you’ve already earned from your practice that just hasn’t been collected, and the longer you wait, the slimmer the chances of collecting it become. There will always be a few occasions when payers contact a provider to make a payment without pressure, and your office employees who are busy dealing with patients and regular billing processes won’t have the time needed to process every aging account.
Cueclaim offers professional accounts receivable follow-up services for doctors, hospitals, private practices, specialty centers, and ambulatory facilities in the United States. Our professionals will process your aging claims by contacting the payers and making sure that all outstanding balances are collected rather than lost.
Importance of Active AR Follow-Up
What Our Service Accounts Receivable Includes
Management of Aging Reports
Every claim is tracked based on the number of days that have elapsed for those aged currently 30, 60, and 90+. In this way, no claim falls further into arrears without anyone taking note of it. Instead of being managed once the report is drawn up, the claim is checked regularly.
Direct Calls from Payer to AR Specialist
Trained AR specialists will make direct calls to the payer to obtain the actual status of a claim, as opposed to going through the motions with them. These specialists know what questions to ask for obtaining a true status update and what departments to contact within the payer organization.
Hold and Dispute Resolution
Should a hold occur, our team will pinpoint the reason behind it, whether it be a missing document, a coding issue, or a processing problem with the payer, and address that specific problem immediately with the payer to move the claim forward. Our team will not simply log the hold but actually address it.
Prioritization of Claims Based on Risk
High-risk and high-value claims receive personalized attention and are handled separately from other claims, while lower-risk claims are tracked using a standardized process of follow-ups. The perfect mix of both ensures that you won’t waste time on anything other than important things.
Detailed Tracking of Every Contact
We make sure that each contact is recorded and documented in detail. Should there be any shift in your claim handler, the history will follow your case, and it will help to keep your records safe in case any payer dispute occurs.
- Clean-claim First
Every claim reviewed, scrubbed, and tracked from submission to payment.
Why Providers Choose Cueclaim for Accounts Receivable Follow-Up
Each payer has its own unique procedures for claims verification, hold verification, and escalation, and the best way to get an accurate response can be dependent on who exactly needs to be contacted and what question needs to be asked. Cueclaim specializes in helping providers from primary care, cardiology, orthopedics, neurology, gastroenterology, dermatology, behavioral health, and pain management, and follow-up will be done appropriately.
Experienced Billing Specialists
The AR specialists in our team handle payer follow-up all day long rather than just one of the many tasks that a billing specialist is expected to do.
Technical Compatibility
Our AR process integrates with all major EHR and practice management systems so that you don’t have to update your aging reports manually.
Optimization of the Revenue Cycle
AR follow-up is the last piece of the puzzle for ensuring that all of the efforts made before this point, such as coding and submission and denial resolution, turn out to be profitable.
Transparency
You always know what is currently collectible, what is risky, and what requires escalation so that you don’t have to guess when forecasting.
How Our Accounts Receivable Process Works
Account Review and Segmentation
We will review your aging report and sort claims according to age, value, and risk.
Establishing Follow-Up Frequency
We will set up an organized follow-up program for each account level, ranging from regular check-ins to escalated actions.
Payer Follow-Up
We will contact payers, resolve holds, and advance claims to closure.
Escalation If Required
If any account has not been cleared beyond your threshold, we will escalate it per your policies.
Reporting and Record Keeping
You will always be updated regarding collections, closed accounts, and outstanding claims.
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Frequently Asked Questions
When should the accounts receivable follow-up begin?
It is preferred for accounts receivable follow-up to start before the invoice is due. If you send a reminder a few days before the invoice is due, it helps customers pay on time. If you wait until the invoice is overdue to contact the customer, it can cause delays and cause them to fall further behind on their payment.
What is an accounts aging report, and why do you need it?
An accounts receivable aging report groups all unpaid invoices by how long they have been overdue, such as current, 30 days overdue, 60 days overdue, or more overdue. This report helps finance teams see which accounts need attention now and which ones are more likely to not get paid.
When does it become necessary to move an overdue account to collections?
The specific number of days can differ depending on the industry and the organization's policy. Many organizations find it suitable to escalate an overdue account once it has been outstanding for more than 90 days, assuming that internal measures taken to sort out the issue have failed.
Can accounts receivable follow-up be fully automated?
Routine reminders can be automated effectively. For complex situations like disputes, payment negotiations, or accounts that are always late with payments, human judgment and personalized communication are still necessary.
Speed Up and Take Control of Your Cash Flow
Partner with Cueclaim today to learn how outsourced AR follow-up can speed up your collections and protect your cash flow. So your team focuses on growing the business instead of chasing invoices.